Wednesday, July 15, 2009

Comment from The Wok's owner

Dear fellow bloggers/readers,

Below is rather interesting comments from the owner/boss/dictator of The Wok restaurant which has been posted by the earlier today.

Here's my story... after my visit to The Wok a few months ago, I have written this post to share with my friends and other bloggers in this community. Words speak of themselves... I am not the only one who posted negative remarks about this restaurant, it seems that someone also encountered similar experience as I did. Just try to read what the owner had written as comments in my post (all comments are highlighted in red). One comment has been deleted by himself... which I am pretty sure full of profanities and vulgar words. The last comment sounded more like he's so pissed off.

Most of you can already read that from Hot Wok Penang's comment on 7th July that asked me to call Mervyn. Not only I couldn't reach his phone, but I had left sms on his cell asking him to return call. I think that if Mervyn is really sincere, he would have returned call immediately. But the truth is I am not expecting any form of compensation from him. And you know what he said to me??? Simply read the last comment!!! I am not making this up... just click on the link below:
The Hot Wok

Mervyn, if you read this... I didn't ask for a RED SNAPPER you arrogant fool!!! If your English is ever that good, I asked for RM13 fish dish... in which you didn't tell me in advance that you were out of the particular fish. The next thing I know is that you put a ready red snapper dish in front of me and promply inform me of the inavailability of my order. FYI... there's a difference between courtesy (informing me in advance) and robbing... which I think you are the latter!!! I have never been so pissed off for a long time... thanks for igniting my fire again. Hope that you have thought carefully before posting all your stupid comments in my blog. Now everyone will know how unprofessional you are in conducting business... I am thinking of PROMOTING your restaurant in Facebook and other forms of media so that they know how the boss of The Wok in The Strand Damansara is...

P.S: By the way, I don't need your donation... no matter I am rich or poor is none of your business. FYI... right now everything made sense. Maybe I am right about you after all... but then, the point when you brought out the cop's kid was just pathetic!!! People are grieving but you seemed to be happy about it!! What kind of human are you again?

9 point of view:

thenomadGourmand said...

hhmmm.. reviews of this plc gettin frm bad to worse..they hav a branch in Pg..the Pg floggers were jz there for review last week.

CUMI & CIKI said...

back to the future! nice!

thule a.k.a leo said...

thenomadgourmand - I went there a few months ago :( too bad!!! kena rompak sudah... sigh!

cumi & ciki - interior is maybe nice, but after reading other's reviews... I can confirm that this place is not recommended... up to you now!

PureGlutton said...

That's really bad & unethical - about the fish incident. I would be pissed too. Thanks for the warning!

J2Kfm said...

oh really? they could've asked if you wanted to change the fish.

how unethical. thanks for the warning. sounds familiar this place ....

Hot Wok Penang said...

I would like to say sorry on behalf of The Wok Cafe.

You are right to be not happy with the ethics & services provided to you.

Please call 012-2365460 Mervyn to make it up to you,

Sorry.

ultbbwadmr said...

met with really really bad service, and waited ages for the waitress to come take the order.

the owner of the restaurant is one heck of arrogant fellow. wouldn't even want to help out the staff, as they were lack of it
he just sat there, and barked orders

and they couldn't just notify the customers earlier when one of the dish is not available anymore, until i needed to wave my hands to death, asking for the waitresses to come over and asked about where is the dish that i ordered, as i have already finished my rice!

and talking about rice, they serived the dishes before the rice, and left them cold on the table, before i had to shout my lungs off to ask for rice.

the worst thing is, instead of impressing my in laws with a new place i found on the net about how good is the food, turned out to be a farce.

i had but no choice to tell the waitress when the bill came, that she should quit her job, because her boss is an arrogant, selfish man, and wouldn't care less about his staff, let alone offering decent service
to his customers
i told her not to waste her life there..

this is the first time and the last time tat arrogant fellow of a boss, who don't know nothing about running a business where he fails to realize that customers are gold, is ever gonna get one cent of my hard-earned money ever again

one of the worst dining experience of my life.
i was fuming when i left the place

Mervyn Yeoh said...
This post has been removed by the author.
Mervyn Yeoh said...

thule a.k.a leo:

If you know that if i served you poison will you drink? I think you will not.I see your a very highly educated person but so stupid.If you ask anybody Rm13 for a Red Snapper? You can always say NO or cancel the fish before you eat so who's the FOOL? Stop being a PUSSY fuss in BLOG.If you not happy you tell me in person.I will be happy to served you.If you don't have money to eat at my shop just tell me I can always treat you a meal and treat it as a donation to the poor like you.Even you are rich and make a fuss in my restaurant I will surely chase you out.I only serve happy and enjoy food customers.


ultbbwadmr: How I wish your dad,mum or any family members of yours got hit with heart attack or stroke? Then you will feel the PAIN.What you have say about my dad today on the BLOG i wish you face What goes around comes around.For example our TOP COP Koh Hun Sun.He has send people to death row,jail and etc.What he received to as in return the live of his son.Think twice before you say about people.About service when your whole shop is full what do you expect? Trying a restaurant on your own then you will know.By the way I'm the BOSS not my dad.If you not happy face me in person and tell me.You are also another PUSSY coward to face a person.Looking forward to see your parents and in laws getting stroke then see how they barked at you.

Last but not least.Please don't come both of you and your not welcome.Your money is not worth a single cent cause 1 cent is no more useful and your not even at that price.Even my dog have a price.

16 comments:

"Joe" who is constantly craving said...

leo: i dunno, honestly it is rather hard to track down the person who commented under mervyn unless u r pretty sure this is the owner of the Wok. so y not just let it pass. at the end of the day, u just dont have to return, no point getting nasty at all.

thule a.k.a leo said...

joe - if u read my post.. I didn't even complain about the food at all. I just voiced out my disappointment for not being informed about the snapper dish in advance. It's not that I can't afford it...
and you see... hot wok penang gave me mervyn's number asking me to call him. When I couldn't get him, I left sms asking him to return call. Guess what?? He didn't even call me at all! That was last week!
being a professional he should have returned call

boo_licious said...

thule - I kinda agree with Joe on we don't know if that is the owner. If you see, the profile is blocked which is very weird since the wok cafe's blog is public.

"Joe" who is constantly craving said...

i mean by "nasty" is republishing ur comments as comments by the wok owner since we cant verify. in any case, dont get too worked up, as you blog on, u will find that this is more than common to get nasty comments from people under your comments column..

Bangsar-bAbE said...

Chill leo! No point getting so worked up over such an irrelevant person. I don't know if it's really the owner who left such an undignified comment, but if it was, it only shows what kind of person he is.

As you get more popular, you are bound to get nasty comments like this. Just brush it aside, as you can't please everyone. So hor...dun angry ok? =)

thule a.k.a leo said...

boolicious, joe - somehow I think he's for real. you see... the one who gave me mervyn's number was from hot wok penang. try to read his comment to ultbbwadmr again!
"By the way I'm the BOSS not my dad." the blogger didn't even know who the boss was, as he thought the boss was the elder who just sat there... guess what? Mervyn's dad was just sitting there all the time (coz I saw him there too). So how could anyone know whom the blogger referring to unless he's there??? And who know Mervyn's surname is Yeoh again??? I don't even know that myself...

bangsar babe - I'm chilled enough already!!! don't worry...

"Joe" who is constantly craving said...

leo: too many assumptions mate..just let it rest..imagine if tat wasn't him, it wouldn't be nice if u were in his shoes reading it right? but yes, not answering ur call is abit rude when the fellow suggested it..

thule a.k.a leo said...

joe - perhaps u r right. I should not have let my anger to get the better of me. I'm no different from him if I lashed out like this...
thanks for reminding...

Precious Pea said...

I agree with the rest...let it be, regardless if the reply is really from the real Mervyn or not. Don't let things like this upset you too much, ok?? Like Bangsar Babe said...you will encounter more and more nasty comments as you get popular. Or maybe, someone out there who is jealous of The Wok did that. So chill yah?

fatboybakes said...

yeah bro, chill. these kind of people are not worth getting pissed off at. in the end, if that is really the boss, and that is REALLY is kind of response to writeups, then no hope la. if it's not him, then someone might out to sabotage him.

lets keep the food blogs a happy place la hor, so dont get angry.

i actually thought your review wasnt insulting at all. it was a fair complaint. i'd be pissed off too if they served me something i didnt order, at inflated prices.

gourmand extraordinaire said...

Wow. This sure is making the rounds in forwarded emails from people who read this blog. If the person who really posted this IS Mervyn, then boy, how we still have people like that operating businesses is beyond my understanding. However, clicking on the Mervyn link doesn't lead anywhere. Could be a hoax trying to ruin the business.

Shocking though, the kind of language used in that comment. Enough brains to use the internet and type with a keyboard but not enough brains to have some manners or class. tsk tsk tsk...

Timothy said...

Well ... again I was forwarded an email on this matter. Guess I'll just drop a note on my 2 cents.

I complete agree with FBB, food blogging is suppose to be a happy place for everyone, whether it's for the foodie or the owner of the restaurant. For a foodie, like me ... I am just writing down my experience.

As for the business owner, it's free publicity. No matter good or bad. If it's good, by all means .... but it's it's unfavorable, the word constructive criticism might ring a bell.

And guys, please don't bring family members into the discussion eh ... poor thing right? Buta-buta kena ....

Sean said...

sorry that u had to be the victim of these terrible comments, even though your review was fair and honest.
btw, i ended up not going here after all. just trying to avoid the traffic in the evening!

PureGlutton said...

It;s not worth yr while getting upset over such stupid comments, whether it's the restaurant owner or otherwise.
I also got a couple of such comments, presumably fr the outlet owners who were not happy with my less-than-satisfied personal review of their food outlets. I just ignored them, cant even be bothered to reply!
Let their stupidity speak for themselves.

thule a.k.a leo said...

precious pea - I'm not thinking of being popular actually... but I don't mind to be popular as well :) what I'm doing is to share my dining experience with those who read my blogs... and occasionally post something on my personal life as well as rant (I think this is the first rant since I joined blogspot)

FBB - back home, my wife kinda comforted me.. true, no point lashing out like this..

gourmand extraordinaire - somehow I think it's really him. Talked to thenomadGourmand yesterday and she was pretty sure about it too! (shh.. dun tell anyone ok?)

timothy - I think the owner couldn't take complains or criticism...

sean - hahaha... i know, u ended up in 1Utama... too bad I'm not in KL or else I can join you there... my BU house is like 2 min away!!

pureglutton - agree!! This is exactly what I'm going to do from now onwards...

J2Kfm said...

it's fine, thule, everyone has good and bad experiences from their meals that they'd like to share, but nowhere to voice them out.

only we decide to vent our frustration, or sing our praises on blogs. just keep doing what you're doing, stay true, and forget nasty comments.

which btw, we can't be sure it's the owner himself.